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Help Center / Orders, Warranty & Charges / Warranty

Warranty

ISEE Karaoke Standalone Box Warranty


Your ISEE Karaoke is covered with a 1 year limited warranty from the date of purchase as shown on your purchase receipt. Please provide the purchase receipt with you when making a warranty/servicing claim. For internet orders, please refer to your registered email address. When is ISEE Karaoke not covered under our Limited Warranty?‍ - Physical exterior damage to the plastic & metal shell, but with no associated loss of product functionality; cosmetic-damage. - Physical exterior damage to the plastic & metal shell, and with loss of product functionality; human-damage. - Physical damage to the interface ports, but with no associated loss of product functionality; cosmetic-damage. - Physical damage to the interface ports, and with loss of product functionality; standard port wear-and-tear. - Product malfunctions have been due to out-of-date software; please keep your ISEE Karaoke software up-to-date. When is ISEE Karaoke covered under our Limited Warranty? - No visible physical exterior damage to the plastic & metal shell, with loss of product functionality; malfunction of internal components. - No visible physical exterior damage, yet ISEE Karaoke is unable to boot when the correct power supply is attached. - No visible physical damage to the interface ports, and with loss of interface connectivity; malfunction of interface ports.‍ - No visible physical exterior damage, connected to the provided power supply, via our provided 12V/5A AC Adapter, connected to ISEE Karaoke’s own stable WiFi network, and updated with the latest software, yet ISEE Karaoke displays errant behaviour such as: (1) repeated crashes, (2) unable to play songs, (3) hangs on a purple screen, (4) fails to start. Note: Please email us via hello@iseekaraoke.com for inquiries. Charges may apply for on-site servicing if your warranty period has ended.